Customer Service, Level 2

This qualification covers the basic elements of how to deliver an excellent customer experience and will equip the learner with the necessary skills to work and support customer service delivery.

Establish the tools for how to better deal with people developing transferable skills applicable within any industry.

An intermediate qualification is completed within 12-15 months.

What does this qualification consist of?

This qualification is constructed of:

  • a Level 2 Diploma in Customer Service (QCF)
  • Functional Skills (English and Maths)
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

There are five mandatory units:

  • Deliver quality customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development.

Learners must complete the mandatory units along with their preferred choice of optional units.

Who can take this qualification?

Level 2 will suit you if you have some experience in customer service and are able to handle difficult customers. You should be keen to improve your own skills and become more involved in making improvements to your team’s level of customer service.

This qualification is suitable for anyone aged 16 and over.

What could this qualification lead to?

This qualification could secure you a job as a:

  • Customer Service Advisor
  • Call Centre Operator
  • Retail or Leisure Centre Customer Contact
  • Helpdesk advisor

You could also progress onto other qualifications such as:

  • Level 3 Diploma in Customer Service
  • Customer Service Apprenticeships
  • Level 2 and Level 3 Diplomas in Business Administration
  • Level 2 and Level 3 Contact Centre Operations
  • Customer Service Advanced Apprenticeship
  • Institute of Leadership and Management (ILM) qualifications

How is it funded?

The Government contributes to the costs of training apprentices because they want to build a skilled workforce in the UK. Therefore, you may be eligible for full or part-funding.

16-18 year olds receive ‘full costs of training’, meaning you won’t pay a thing.

19-23 year olds receive 50% of training fees, thus you may need to cover some costs.

24+ year olds may still be entitled to help if they meet certain criteria.

Contact us today to find out more.

Download our course factsheet for more information and funding options

What Next?

Call our Surrey office on 01932 252599 to find out more or to book onto a course.

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